Shipping policy
Last updated: 1 September 2026
Thank you for shopping with TechAndTails. This Shipping Policy explains how we process and deliver orders placed through techandtails.shop.
TechAndTails is an online-only pet-supplies store. We currently ship orders to eligible delivery addresses within the United Kingdom.
Processing time
Orders are typically processed within 1–2 business days after purchase.
Processing time includes payment verification, order preparation, packaging, and handoff to the shipping carrier. Processing time does not include carrier transit time.
Processing may take longer during UK bank holidays, promotional periods, high-volume sales periods, severe weather events, inventory verification, or situations where additional order or address information is needed.
Orders are generally processed Monday to Friday. Saturdays, Sundays, and UK bank holidays are not counted as business days unless otherwise stated on the Site.
Shipping methods and estimates
We currently offer the following delivery options within the United Kingdom:
Free Shipping
- Estimated transit time: 5–8 business days after processing.
- Shipping cost: Free.
Express Shipping
- Estimated transit time: 3–5 business days after processing.
- Shipping cost: £4.99.
Delivery estimates begin after an order has been processed and handed to the shipping carrier. They are estimates, not guaranteed delivery dates. The shipping options and final shipping costs available for your order are displayed at checkout. The shipping method selected at checkout applies to that order.
Delivery may be affected by carrier delays, weather, bank holidays, peak shopping periods, incorrect delivery details, address-verification issues, transport disruptions, or circumstances outside our reasonable control.
We aim to deliver orders within the stated estimate and, unless a different delivery period has been agreed with you, within 30 days of the order being accepted. Nothing in this policy limits your statutory consumer rights.
Shipping coverage
We currently ship to eligible delivery addresses within the United Kingdom only.
We do not currently offer international shipping unless an international destination is specifically made available at checkout. We may be unable to ship to restricted, incomplete, undeliverable, or carrier-excluded addresses. If we cannot fulfil an order to the delivery address provided, we will contact you using the details supplied at checkout.
Order tracking
When tracking is available, we will send a shipping-confirmation email after your order has been dispatched.
The email may include the carrier name, tracking number, shipment status, and a link to the carrier’s tracking page. You may also use our Track Your Order page to enter your tracking number and view delivery updates.
Please allow time for the carrier’s tracking system to update after the package has been handed over. Tracking information may not appear immediately.
Shipping delays
We work to meet the delivery estimates shown on the Site and at checkout, but delays may occur because of high order volume, carrier disruptions, severe weather, UK bank holidays, peak shopping periods, incorrect delivery information, address-verification issues, transport disruptions, or other events outside our reasonable control.
If we learn that an order cannot ship within the stated timeframe, we will provide an updated shipment expectation and any available options in accordance with applicable UK law.
If your order is delayed beyond the estimated delivery window, contact us at contact@techandtails.shop with your order number. We will review available tracking information and assist where possible.
If an order has not been delivered within the agreed period, or within 30 days where no different period was agreed, you may contact us to request an appropriate remedy. Where required by law, you may be entitled to cancel the order and receive a refund.
Incorrect delivery information
Please review your delivery details carefully before completing checkout.
We are not responsible for delays, failed deliveries, returned packages, or additional shipping costs caused by:
- Incorrect or incomplete delivery addresses.
- Missing flat, floor, unit, building, or door information.
- Incorrect postcode.
- Unclaimed packages.
- Delivery restrictions at the address.
- Failure to collect a package from a designated collection point.
If you notice an error in your delivery information, contact us immediately at contact@techandtails.shop or +44 7862 615481.
We will make reasonable efforts to help, but a delivery-address change cannot be guaranteed after an order has been processed or shipped.
If a package is returned because of an incorrect or incomplete address, we may contact you about reshipping options. Additional shipping charges may apply where the failed delivery was caused by incorrect information supplied by you, subject to your statutory rights.
Lost, stolen, or missing packages
If tracking shows that a package has been delivered but you cannot locate it:
- Check around the delivery location.
- Ask household members, neighbours, or building management.
- Check for a carrier delivery notice or collection-point notification.
- Contact the carrier directly using the tracking information.
- Contact us if the package remains missing.
We remain responsible for the order until it is delivered to you, to a person you identified to accept it, or to another location agreed with you. If an order is lost, delivered to the wrong location, or otherwise not delivered as agreed, contact us so we can investigate and provide an appropriate remedy in accordance with applicable UK law.
Damaged packages
If your package arrives visibly damaged, photograph the package and product before discarding any packaging.
Contact us as soon as reasonably possible at contact@techandtails.shop and include:
- Your order number.
- Clear photographs of the outer package.
- Clear photographs of the product and any visible damage.
- A brief description of the issue.
We will review the situation and determine an appropriate solution in accordance with applicable UK law. Depending on the circumstances, this may include a replacement, refund, return instructions, or another appropriate remedy.
Damage occurring before delivery remains our responsibility, regardless of the carrier used.
Orders that cannot be delivered
If a package cannot be delivered because of an incorrect address, refusal, failure to collect, or another issue caused by the customer, the package may be returned to the relevant fulfilment location.
If the package is returned, we may contact you to arrange reshipping, require payment of additional shipping costs before reshipping, or issue a refund in accordance with applicable law and our Return & Refund Policy.
If the delivery issue was caused by TechAndTails, the carrier, or a fulfilment error, contact us so we can review the matter and provide an appropriate solution.
Order changes and cancellations
If you need to change or cancel an order, contact us as soon as possible at contact@techandtails.shop or +44 7862 615481.
If the order has not been processed or dispatched, we will make reasonable efforts to accommodate your request. Changes and cancellations are not guaranteed because orders may enter processing shortly after purchase.
If the order has already shipped, cancellation may no longer be possible. In that case, you may need to receive the order and follow the cancellation or return process described in our Return & Refund Policy. This does not affect your statutory cancellation rights for eligible online purchases.
Shipping and returns
Shipping fees and return-shipping responsibilities are explained in our Return & Refund Policy.
For ordinary cancellations or returns during the statutory cancellation period, you may be responsible for the direct cost of return shipping where we clearly informed you of this before the order was placed. For confirmed damaged, defective, incomplete, incorrect, or materially misrepresented items, contact us before returning the item. We will provide appropriate return instructions and will not require you to pay return costs where the issue is confirmed to be our responsibility.
Shipping charges at checkout
The delivery cost displayed at checkout depends on the shipping option selected.
Our current options are:
- Free Shipping: Free.
- Express Shipping: £4.99.
We do not intentionally add mandatory shipping charges after payment has been completed. Review the available shipping option, delivery estimate, and final shipping cost before placing your order.
Our address
TechAndTails is an online-only store. Our address is not a public storefront, customer collection point, warehouse collection point, or automatic return address.
Our business address is:
TechAndTails
843 Washwood Heath Road
Birmingham
B8 2NR
United Kingdom
Contact us before sending anything to this address. Do not send returns, exchanges, damaged products, packages, or other items to this address unless our support team provides written instructions confirming that it is the correct destination for your order.
Contact us
If you have questions about shipping, delivery, tracking, or an order, contact:
TechAndTails
Email: contact@techandtails.shop
Phone: +44 7862 615481
Address: 843 Washwood Heath Road, Birmingham, B8 2NR, United Kingdom
Customer-support hours are Monday to Friday, 9:00 AM–5:00 PM UK time, excluding UK bank holidays.
We aim to respond to most customer enquiries within 1–2 business days.