Contact Us

We are here to help with questions about products, orders, delivery, returns, and everyday product use.

Email

For general enquiries, order support, product questions, and returns:
contact@techandtails.shop

Phone

+44 7862 615481

Support hours

Monday to Friday, 9:00 AM–5:00 PM UK time, excluding UK bank holidays.

We aim to respond to most enquiries within 1–2 business days.

Our address

TechAndTails
843 Washwood Heath Road
Birmingham
B8 2NR
United Kingdom

Our address is not a public storefront, showroom, customer collection point, or automatic return address. Please contact us before sending anything to this address.

What we can help with

  • Product information and suitability
  • Order status and delivery updates
  • Returns and refunds
  • Damaged or incorrect items
  • Product use and care guidance
  • General questions about TechAndTails

Before you contact us

  • Check your order confirmation email for delivery updates and tracking information.
  • Review the product page for dimensions, materials, care guidance, and intended use.
  • Check our Shipping Policy and Return & Refund Policy for standard timeframes and procedures.

Important note

TechAndTails is an online-only pet-supplies store. We do not operate a physical shop, showroom, or customer collection point.

Send us a Message!