Contact information
If you need help with an order, have questions about our pet products, or need support with product use, shipping, returns, refunds, or product suitability, you can contact TechAndTails using the details below.
Brand
TechAndTails
Phone
+44 7862 615481
Our address
TechAndTails
843 Washwood Heath Road
Birmingham
B8 2NR
United Kingdom
TechAndTails is an online-only pet-supplies store. Our address is not a public retail storefront, showroom, customer pickup location, or automatic return address.
Please contact us before sending anything to our address. Do not send returns, exchanges, damaged products, packages, or other items to this address unless our support team provides written instructions confirming that it is the correct destination for your order.
Customer-support hours
Monday to Friday, 9:00 AM–5:00 PM UK time, excluding UK bank holidays.
We aim to respond to most enquiries within 1–2 business days.
When contacting us about an existing order, please include your order number. For damaged, defective, incomplete, or incorrect items, include clear photographs of the product, packaging, and shipping label where possible.